Our shipping costs are based on an
item's size and weight as well as the method of
shipment. Courier delivery must be to a physical street address. Items ordered
together are not necessarily shipped simultaneously. If an item is back ordered, we
will notify you by telephone or e-mail with an estimated delivery date.
Special Order items may take 4 to 6 weeks for delivery. Shipments to Alaska and Hawaii
may incur extra charges. When available, expedited shipping will have
Products that exceed the size limitations of UPS
will be shipped via motor freight. Motor
freight shipments are only available to residents of the 48 contiguous United
States. Motor freight charges shall only include delivery to the residential
front door of the shipping address.
If your item has been damaged in shipment we will repair or
replace that item at no cost to you. Please contact our customer service
department by telephone or e-mail within 48 hours to obtain an RMA (Return
Merchandise Authorization) number. Items without an RMA number will be returned
to the customer and will not be processed. Reasonable shipping
charges will be refunded upon inspection and only when damage is deemed to be
freight damage. A repaired or replaced item will be shipped as soon as possible
with no additional charges.
We do not consider an item with broken glass to
be a damaged product. Please contact our customer service department by
telephone or e-mail within 48 hours of receipt and we will ship you a
replacement glass at no charge to you.
Wrong Item Shipped:
Given our priority with customer service, you can bet that
we check and double check all items before they are shipped. In the unlikely
event that you are accidentally shipped the wrong item, please contact our
customer service department by telephone or e-mail within 48 hours of receipt
to obtain an RMA number. Items without an RMA number will be returned to the
customer and will not be processed. Please see below for instructions on
returning merchandise to US Lighting. After receipt and inspection of the
product, all shipping charges will be refunded. The correct item will be
shipped as soon as possible with no freight charges.
Customer service contact information:
540-373-8404 ext 26
Please leave your name, number, order number and concern and your call will be promptly returned.