want you to be happy with your purchase, which is why your satisfaction is guaranteed.
If you decide that you do not want your item for any reason, please contact us
by telephone or e-mail within 14 days of receipt, so we can arrange for
exchange or return. We will supply you with an RMA number for the return. Items
without an RMA number will be returned to the customer and will not be processed.
Only items purchased from US Lighting may be returned. All sales on clearance
items and light bulbs are final. Items that have been used, installed or
modified will not be accepted. We accept only saleable items in the original
package. You may be charged for any missing parts. Special order items are
subject to a 25% restocking fee. Custom orders may not be returned unless they
have an operational or manufacturer design defect.
Once the product is received at our warehouse in
good condition we will issue a refund for the amount of the product to the same
credit card used for the purchase, less original shipping charges. The returned
item must be received by us within 14 days of receipt of return authorization.
The refund for the returned item will be made upon receipt and inspection. If
we determine that the item has been installed or used, credit will not be
issued and the item may be returned to you at your expense.
US Lighting will honor all available
manufacturer warranties still in effect covering manufacturer defects. We will
repair or replace the defective item (except light bulbs) for one year from the
date of purchase. Please contact our customer service department by telephone
or e-mail for an RMA number. Items without an RMA number will be returned to
the customer and will not be processed. Please see below for instructions on
returning merchandise to US Lighting. Reasonable shipping charges will be
refunded upon inspection and only when damage is deemed to be a factory defect.
A repaired or replaced item will be shipped as soon as possible with no
Returning an Item:
Before you return an item to us, you must first contact our
customer service department by telephone or e-mail within the appropriate time
frame. We will supply you with an RMA number and shipping instructions for
return. Items without an RMA number will be returned to the customer and will
not be processed. The RMA number will be used to ensure that you receive credit
for your return. You must write the RMA number down on the returns form and
include it with your item. If possible, include a copy of your e-mailed invoice
as well. Please pack the item in its original box. Be sure to pack such that
all parts are included and the item will not be damaged during shipment. You
must ship products to US Lighting by FedEx or UPS ground and
make note of the tracking number. If you ship via USPS, insurance and delivery
confirmation will be required.
Customer service contact information:
540-373-8404 ext 26
Please leave your name, number, order number and concern and your call will be promptly returned.